F.A.Q.
Frequently Asked Questions

GUEST

CAN I TRY VIVE FITNESS BEFORE I JOIN?

You can receive a free pass for up to 7 consecutive days. Please come during staffed hours. You must be over 18 and sign a release form or if you are between 15- 17 years old a parent/guardian must personally sign a consent form at the gym prior using the club. Please also bring a valid photo ID. Contact Us for more questions. We are here to help!

WILL I GET 24/7 ACCESS AS A GUEST?

Yes, you can fully enjoy the gym 24/7 during your free trial.

CAN I BRING A FRIEND?

Vive Fitness encourages all Guests and Members to bring friends and family to work out with them. Please come with your friend during staffed hours to receive up to 7 Days Free Pass. Guests must be over 18 and sign a release form or if between 15- 17 years old a parent/guardian must personally sign a consent form at the gym prior using the club. Guest must also show a valid photo ID. If you have any questions feel free to Contact Us.

WHAT IS THE EASIEST WAY TO GET INFORMATION ABOUT MEMBERSHIP PRICES?

The easiest way is to Contact Us directly either by phone or email. You can also come in person during staffed hours. We will be glad to take you on a quick tour and find the best membership plan for you.

MEMBERSHIP

WILL I BE LOCKED INTO A CONTRACT?

Our membership is no contract and no cancellation fee.

WHAT'S THE EASIEST WAY TO GET INFORMATION ABOUT MEMBERSHIP PRICES?

The easiest way is Contact Us directly either by phone or email. You can also come in person during staffed hours. We will be glad to take you on a quick tour and find the best membership plan for you.

HOW OLD DO I HAVE TO BE TO JOIN VIVE FITNESS?

You must be at least 18 years old. If you are between 15 and 17 years of age you can join but your parent/legal guardian must come with you in person to the gym and sign parental consent form prior using the club. A valid photo ID is also required. If you have any question please Contact Us.

CAN I BRING A FRIEND TO WORK OUT WITH ME?

DO YOU OFFER SPECIAL MEMBERSHIP PRICES FOR SPOUSES OR FAMILIES?

We do offer discounts for dual and family memberships. For more information about membership prices please Contact Us

HOW MANY FAMILY MEMBERS CAN I ADD TO MY VIVE FITNESS MEMBERSHIP?

There is a maximum of 5 family add-ons (with not more than 1 adult and children 15 to 17 years old) allowed per Main Member account. Family/friends add-ons must live at the same address as the Main Member. Please Contact Us by phone or email for more information.

WHAT ARE Y OPTIONS FOR PAYING MY MONTHLY MEMBERSHIP DUES ?

You can have your monthly dues electronically deducted from either your checking/saving account or a credit card.

ARE ALL THE FITNESS CLASSES FREE WITH MY MEMBERSHIP?

All of our fitness classes are free with the membership. Please check the Class Schedule, Class Description page on our website or Contact Us if you need more information.

DO YOU HAVE TO BOOK A CLASS?

You donâ€™t have to book a class, but we recommend to come about 15 min before the class. Please Contact Us or check the Class Schedule and Class Description if you need more information.

CAN I PUT MY MEMBERSHIP ON HOLD?

If your membership is in good standing you can freeze your membership at any time for minimum 1 month simply by emailing us the request. Once we process your request you will receive a conformation email with all the details about your freeze.

HOW CAN I UNFREEZE MY MEMBERSHIP?

Your membership freeze is set for a specific amount of time. As such, the freeze will automatically end at the designated time, and your membership dues billing will resume. If you would like to end the freeze earlier, please email us your request. Please visit our Contact Us page for complete contact information.

HOW DO I CANCEL MY MEMBERSHIP?

For brand new memberships: If you notify Vive Fitness by email or in person within 10 days from the day of purchase you are entitled to cancel your membership for any reason and receive full refund.

Monthly No Contract Membership: After the first ten (10) days you can cancel your membership agreement at any time by email, at least thirty (30) days notice is required. Upon your request to cancel, future monthly payments will be stopped. Iif you have any questions, please Contact Us. We’re here to help!

FACILITIES & EQUIPMENT

IS YOUR GYM REALLY OPEN 24 HOURS, 7 DAYS A WEEK AND 365 DAYS?

Yes, if you are a member you can use the gym 24/7 all year round.

WHAT ARE THE GYM STAFFED HOURS?

Monday to Friday: 12pm to 8pm

Saturday & Sunday: 10am to 6pm

Holidays: Unstaffed

ARE ALL THE FITNESS CLASSES FREE WITH MY MEMBERSHIP?

All of our fitness classes are free with the membership. Please check the Class Schedule, Class Description page on our website or Contact Us if you need more information.

DO I HAVE TO BOOK A CLASS?

You donâ€™t have to book a class, but we recommend you come about 15 min before the class. Please Contact Us or check the Class Schedule and Class Description if you need more information.

CAN I USE THE CLASS STUDIO IF THERE IS NO CLASS?

Absolutely, you can use the studio if you want to train by yourself or with your friend. Open 24/7 and equipped with variety of punching bags, dumbbells, medicine balls, gymnastic rings the Vive Fitness Studio is excellent for a variety of different workouts.

DO YOU HAVE A LOCKER?

There are plenty of lockers. Just remember to bring the lock and empty the locker after your workout.

ARE THERE SHOWERS IN VIVE FITNESS?

Yes, all of our gyms have private showers.

DO YOU HAVE A FREE WI-FI?

We offer free and unlimited Wi-Fi. There is no password needed and no time limit on your session.

WHAT IF I NEVER WORK OUT AND I DON'T KNOW HOW TO USE THE EQUIPMENT?

You can book 1 Free Fitness Personal Orientation session with one of our trainers who would explain you the basic of equipment use. You can also ask one of our staff for a quick tip how to use the equipment.

DO YOU HAVE FREE-WEIGHTS LIKE POWER RACKS/SQUAD RACKS?

Our goal is to provide you with the best equipment. We have power racks, squat rack, and wide range of dumbbells, kettlebells.

WHAT IF SOME EQUIPMENT IS NOT WORKING, HOW DO I REPORT?

Vive Fitness has the latest brand name fitness equipment serviced by the best companies to ensure that itâ€™s always in working condition, but in very rare cases if you notice that something is not working properly please Contact Us in person or by email.

I NOTICE SOME MEMBERS ARE ABUSING AND/OR NOT FOLLOWING GYM RULES, WHAT SHOULD I DO?

Please let us know by contacting a staff member in person or by email

HOW DO I ACCESS THE CLUB IF I LOSE MY 24/7 CARD?

If you lose your card please come in during staffed hours and we would be happy to replace your card.

PERSONAL TRAINING

DO YOU OFFER PERSONAL TRAINING?

We offer competitively priced personal training sessions. Our supportive team of highly skilled trainers will provide you with the latest knowledge on our wide-selection of innovative training programs and the benefits of nutrition.

WHAT DO I DO IF I AM UNABLE TO MAKE MY SCHEDULED PERSONAL TRAINING APPOINTMENT?

Please cancel your scheduled training session 24 hours in advance. If you don’t show up, are more than 15 minutes late, or you cancel your session less than 24 hours before your appointment, you will be charged for the session. If you are unable to keep an appointment, please contact your personal trainer or the club to reschedule.

HOW LONG DO I HAVE TO USE MY PERSONAL TRAINING SESSION?

All personal training sessions must be used within 12 months of date of purchase. Remember â€“ only active members of Vive Fitness can use personal training sessions.

SECURITY & SAFETY

HOW SECURE IS YOUR GYM?

Very secure! Our facility is located in a busy intersection and people are always around. The entire gym is closely monitored 24/7 by HD surveillance cameras. The entrence door is always locked and only members with an active access card can unlock the door and enter the gym. If you are a non-member and would like to come in you have to use the intercome during staffed hours.

AM I SAFE USING THE GYM AFTER STAFFED HOURS?

To ensure a safe environment after staffed hours our club is also equipped with the emergency response system that puts you in contact with the security or police at the click of a button. Should you visit the gym during these hours and have an emergency you would need to use the emergency buttons located around the gym floor. Emergency buttons necklaces can also optionally be worn and activated in case of emergency.

CAN I SHARE OR GIVE MY 24/7 ACCESS CARD TO SOMEBODY ELSE TO USE?

To protect the safety of our members, under no circumstances you can give or share your 24/7 access card with anybody else. All members entering and exiting the gym are monitored by CCTV 24/7 to further enhance member safety. There is also a Tailgating System that detects anyone who enters the gym without a valid membership.