VIVE_BCGN_getting_started_fitness_toronto_ontario_gym_247
F.A.Q.

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F.A.Q.
Frequently Asked Questions

GUEST

CAN I TRY VIVE FITNESS BEFORE I JOIN?
WILL I GET 24/7 ACCESS AS A GUEST?
CAN I BRING A FRIEND?
WHAT IS THE EASIEST WAY TO GET INFORMATION ABOUT MEMBERSHIP PRICES?

MEMBERSHIP

WILL I BE LOCKED INTO A CONTRACT?
WHAT'S THE EASIEST WAY TO GET INFORMATION ABOUT MEMBERSHIP PRICES?

HOW OLD DO I HAVE TO BE TO JOIN VIVE FITNESS?
CAN I BRING A FRIEND TO WORK OUT WITH ME?
DO YOU OFFER SPECIAL MEMBERSHIP PRICES FOR SPOUSES OR FAMILIES?
HOW MANY FAMILY MEMBERS CAN I ADD TO MY VIVE FITNESS MEMBERSHIP?
WHAT ARE Y OPTIONS FOR PAYING MY MONTHLY MEMBERSHIP DUES ?
ARE ALL THE FITNESS CLASSES FREE WITH MY MEMBERSHIP?
DO YOU HAVE TO BOOK A CLASS?
CAN I PUT MY MEMBERSHIP ON HOLD?
HOW CAN I UNFREEZE MY MEMBERSHIP?
HOW DO I CANCEL MY MEMBERSHIP?

FACILITIES & EQUIPMENT

IS YOUR GYM REALLY OPEN 24 HOURS, 7 DAYS A WEEK AND 365 DAYS?

WHAT ARE THE GYM STAFFED HOURS?

ARE ALL THE FITNESS CLASSES FREE WITH MY MEMBERSHIP?
DO I HAVE TO BOOK A CLASS?
CAN I USE THE CLASS STUDIO IF THERE IS NO CLASS?
DO YOU HAVE A LOCKER?
ARE THERE SHOWERS IN VIVE FITNESS?
DO YOU HAVE A FREE WI-FI?
WHAT IF I NEVER WORK OUT AND I DON'T KNOW HOW TO USE THE EQUIPMENT?
DO YOU HAVE FREE-WEIGHTS LIKE POWER RACKS/SQUAD RACKS?
WHAT IF SOME EQUIPMENT IS NOT WORKING, HOW DO I REPORT?
I NOTICE SOME MEMBERS ARE ABUSING AND/OR NOT FOLLOWING GYM RULES, WHAT SHOULD I DO?
HOW DO I ACCESS THE CLUB IF I LOSE MY 24/7 CARD?

PERSONAL TRAINING

DO YOU OFFER PERSONAL TRAINING?
WHAT DO I DO IF I AM UNABLE TO MAKE MY SCHEDULED PERSONAL TRAINING APPOINTMENT?
HOW LONG DO I HAVE TO USE MY PERSONAL TRAINING SESSION?

REFERRALS

WHAT DO I GET FOR REFERRING A FRIEND?

WHEN DO I RECEIVE THE REFERRAL CREDIT FOR MY FRIEND JOINING?

DO I GET CREDIT FOR REFERRING SOMEONE WHO USED TO BE A MEMBER?

SECURITY & SAFETY

HOW SECURE IS YOUR GYM?

AM I SAFE USING THE GYM AFTER STAFFED HOURS?

CAN I SHARE OR GIVE MY 24/7 ACCESS CARD TO SOMEBODY ELSE TO USE?
I NOTICE SOME MEMBERS ARE ABUSING AND/OR NOT FOLLOWING GYM RULES, WHAT SHOULD I DO?